Why I chose SiteGround as my Website host

A thorough review of SiteGround hosting by a real user


By Richard Rackham, June 14, 2016


At its most basic level web hosting is a computer linked to the internet where you can store the files that make up your website and your visitors can view your website. As a user, you need five basic things from your web host.

This review is about SiteGround Hosting and how it manages those five basic things: functionality (the features offered), speed (how quickly websites on the service load), security, continuity and support.

Review Summary

Product Name:

SiteGround Hosting

Product Type:

Website Hosting

Price:

From £2.75 per month

Summary:

SiteGround Hosting provides great functionality, speed and security with specialist apps and superb infrastructure. It has also established excellent continuity and provides fantastic support.

Rating:

  • Funtionality
  • Speed
  • Security
  • Continuity
  • Support

Rating

Support is really your personal experience of the hosting company, and it comes in several types:

  • What help is there in setting up your new account, migrating any existing websites and generally settling in with your new host?
  • What help is there with your general queries, not necessarily problems, but where you want to know more about a feature?
  • How frequently do problems occur? What is the estimated downtime?
  • Most importantly, what happens when there is a problem?

SiteGround will transfer websites from your old hosting accounts to your new SiteGround account for free – all you need to do is change the settings at your domain name registrar. There is also a setup wizard, which provides guidance through the first steps of the hosting account setup. My own experience with SiteGround (I was consolidating from several hosting accounts) was that they moved the sites on my main account for free, offered to move my other hosting for a small fee, but guided me to where to find specific help if I needed it. The settling in process was fantastic.

For more general support there is the Knowledge Base, a really useful repository of information, and specific tutorials for WordPress, Joomla, Magento and Drupal. There are also webinars on the hottest topics of the day and these are often collaborations with other knowledgeable folk to bring even broader insight into the issue.

SiteGround does, of course, offer support when things aren’t working as you would expect. They don’t restrict themselves to purely hosting issues, but also offer support on application-related issues and requests that most other hosts turn down as beyond their scope.

SiteGround support is fast and you can speak with a person on the telephone or by online chat (really helpful for less complex questions or when you are in a difficult place for a phone call) 24/7 – response is always within a few seconds. My own experience is that the technical staff are competent (not something I have found with all hosting companies!) and genuinely helpful.

Start-Up

45% off the regular price for the first year

​One Website

10Gb Web Space

Suitable for ~ 10,000 Visits Monthly

  • Free Domain
  • Free Site Transfer
  • Free App Installs
  • Free Email Accounts
  • Unlimited traffic
  • Unlimited MySQL DB
  • 99.9% Uptime
  • 24/7 Support
  • 30 Days Money Back
  • Free Daily Backup
  • Free CloudFlare CDN
  • cPanel and SSH

£2.75 / month

For the first year

60% OFF the regular £6.95 per month

Go Big

45% off the regular price for the first year

Multiple Websites

20Gb Web Space

Suitable for ~ 25,000 Visits Monthly

Everything on the Start-Up package plus...

  • Priority Technical Support
  • SuperCacher for greater speed
  • One year free SSL certificate
  • 30 backup copies available

£5.75 / month

For the first year

45% OFF the regular £9.95 per month

Go Geek

45% off the regular price for the first year

Multiple Websites

30Gb Web Space

Suitable for ~ 100,000 Visits Monthly

Everything on the Go Big package plus...

  • Fewer Accounts on Server
  • Advanced Hardware
  • Free PCI compliance
  • Preinstalled Git and Staging

£9.75 / month

For the first year

55% OFF the regular £19.95 per month

Conclusion

So SiteGround really ticks all the boxes. It has functionality to suit 95% of website users, does all the right things to get the best speed for its hosted websites, does everything to maintain excellent security, covers all the bases for continuity of service and has fast, excellent support. In fact, most hosting companies only achieve this level of service if you have dedicated servers or, at least, a premium priced service. So for all this you would expect to pay premium prices.

If you care about your internet presence, this is an excellent investment and great value.

SITEGROUND HOSTING SUMMARY

SiteGround has great functionality - easy installation for all the main content management systems, and quite a few less well known systems like YOURLS, Mautic, SugarCRM and MediaWiki. The speed is super fast supported by three layers of caching - and with regular security checks your websites will be very safe. There is also a great focus on continuity, and the support is fantastic. All in all, a great hosting company.


4.6 / 5

The Good Stuff:
  • Great functionality
  • Great support
  • Very fast loading supported by three layers of caching
The Bad Stuff:
  • Doesn't support Ruby (specialist programming)

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